Customers

"OpTier will help ensure a great experience for our customers by allowing us to monitor application performance 24/7. The performance of our offerings is critical to the success of our customers. They rely on us, and we are relying on OpTier to help meet their expectations."

"OpTier continues to innovate in application performance management with its differentiated business transaction-driven technology. OpTier has provided us with actionable intelligence to help us avoid costly service level breaches and ensure our business is always-on."

"We selected the OpTier BTM solution to provide end-to-end visibility across a wide number of IT applications. We expect to significantly enhance the overall customer experience by using OpTier BTM to understand service performance for each customer across our IT services."

"IT decision makers need more sophisticated end-to-end application performance visibility and analysis…OpTier’s efforts to link end-to-end transaction monitoring with end-user experience analysis directly target this emerging set of IT management requirements."

"We named OpTier BTM a strong value in this report because it is the best solution for service-centric transaction monitoring on the market…for its combined capabilities in well-focused automation, relatively fast deployments, dynamic linkages to business outcomes, visibility into transaction layer interdependencies, and a culture focused on supporting its customers’ individualized requirements."

"Applications will become increasingly complex... Thus, BTM transaction mapping and APM deep analysis will tend to converge into a single solution."

"Every action in the cloud is a transaction that needs to be managed…being able to tightly map services to infrastructure using transactions as the ‘binding agent’ is a key requirement in the cloud. OpTier is in position to address the need for this essential transparency, based on its rich experience with internal cloud solutions."

"The difficulty of resolving issues in transactions and applications directly affects the quality of service and the enterprise’s overall productivity and revenue…IT management tools and especially application performance management (APM) and business transaction monitoring (BTM) have gained in importance over the past year,” said in the September 2010 independent report, Competitive Analysis: Application Performance Management And Business Transaction Monitoring."

"IT is currently facing dramatic challenges from three arenas – new technologies such as cloud and mobile; process issues, and relevance issues…OpTier's always-on business approach can directly address all three challenges given its dynamic currency, its insights into business impacts and business processes, its transaction-centric end-to-end cohesiveness, and its proven ability to work effectively in broader service management ecosystems."