• What does OpTier do?

    OpTier creates contextual big data to accelerate business growth.

    OpTier’s technology is used to analyze billions of business transactions a day. Our technology is embedded across the enterprise of global corporations to automatically and dynamically map true Business Transactions to underlying components. It can be configured to harvest context specific to your business, no matter where that data is processed. Our analytical engine ensures these Business Transactions are connected to real world users and events. The result is a consistent, accurate, and timely data model of your business as it is happening.

    Powered by industry-leading Contextual Big Data technology, OpTier can be used not only to prevent outages and shorten problem resolution time, but also to:

    • Optimize capacity levels, manage applications
    • Analyze the business
    • Manage cloud/virtualization migrations without impacting users
  • Can I use OpTier together with other APM solutions?

    Functional testing and load testing are performed in a controlled testing environment where transaction response times are consistent. These response times typically serve as the baseline for service delivery requirements.

    In the production environment, conditions are far less stable. Transaction response times fluctuate for reasons such as infrastructure configuration, resource contention, and unpredictable user behavior. These variations cause unpredictable performance, SLA breaches and even outages.

    OpTier complements load testing initiatives by providing real-time application performance metrics and insight into the actual execution profile (flow, performance breakdown and resource consumption). OpTier is a valuable asset before production roll-outs that can substantially reduce the service interruptions associated with new releases.

  • How can OpTier support capacity planning and reduce infrastructure investments?

    It is critical to understand the resource utilization characteristics of applications and transactions in order to ensure that there is enough capacity to meet current and future transaction thresholds. OpTier provides valuable information for capacity planning such as CPU trending by transaction, server and application. It identifies the top consumers of CPU (users, transactions, applications) to ensure optimal use of existing resources. In cloud and shared-service environments, capacity planning becomes an even greater challenge - how do you do plan capacity if you lack visibility into which resources a given transaction is using?

    OpTier provides the visibility from the transaction perspective that is a necessary ingredient for accurate capacity planning in cloud and shared environments. It enables you to plan future capacity requirements and prioritize infrastructure investments clearly in terms of their impact on business transactions.

    OpTier complements load testing initiatives by providing real-time application performance metrics and insight into the actual execution profile (flow, performance breakdown and resource consumption). OpTier is a valuable asset before production roll-outs that can substantially reduce the service interruptions associated with new releases.

  • What is the effort to do a proof of concept with OpTier?

    Contact your local account team to better determine your scope, use cases and infrastructure. However, a typical proof of concept would be 3-5 days.

  • Is it possible to extract data from within the application during a transaction?

    Yes, we create contextual big data as transactions are occurring. This data contains information about tier performance, as well as the data that is being carried by the transaction. The end result is a much better way to conduct Big Data Analytics.

  • There’s a specific piece of information that I’d like to extract from my application and assign to a transaction’s attributes or for classification, is that possible?

    Yes. In case the out-of-the box mechanisms do not provide you with the data that you want, it is possible to modify or extend the behavior of the agents using a flexible SDK engine. This powerful yet simple-to-use API provides the ability to extract any particular piece of information right at the spot that the application processes that data, without touching the original application’s source code.

  • Who can get value from OpTier solutions?

    For a short answer, it would be better to ask who can't get value from these solutions. The transaction-based model favored by OpTier has found wide use throughout company structures, with a diverse group of users addressing gaps in functionality that go beyond what the developers had in mind when first creating these solutions. From highly meaningful metrics to customizable dashboards, there are many benefits that come from adding OpTier products to the application performance management environment. While legacy APM tools can seem disconnected and confusing, OpTier's offerings give users what they need, no matter their function.

    Application owners can figure out every bit of usage data, examining business services consumption on an end-to-end model that can be broken down by time and user group. These metrics can deliver a real understanding of any performance changes. Line of business managers, product owners, business analysts and marketing managers can benefit from the fresh, up-to-date nature of the data that comes from OpTier, setting up views and alerts that matter to them. Security officers can gain an audit trail from the solutions, discovering vital contextual information about every single transaction. There are also uses for release managers, cloud and virtualization experts, QA engineers, capacity planners and the C-level executives who count on service usage reports.

    Support teams are among the most prominent OpTier users, and this applies to first, second and third-level groups. First-level support can gain serious insight from OpTier. Instead of the vague, technical alerts that come from traditional APM, users get warnings that are inextricably linked to the business effects of performance issues. Second-level support can abandon the "all hands on deck" SWAT team approach to problem-solving. With knowledge of where the problem lies, only the relevant parties need to take action. Third-level teams or developers can deliver a permanent fix once the second-level team is done. With OpTier, they can diagnose the problem even if it has been resolved, with no need to duplicate it in a DEV environment.